Terms of use

Who this is for

These terms apply to people who sign in to SUNO to generate and send alerts. If you received an alert on WhatsApp, nothing here asks anything of you.

Accounts are issued to staff at disaster-management organisations, government departments, and partners ConnectHear works with. An account is personal to you and should not be shared.

Using SUNO responsibly

Sending an alert puts a message on real people's phones and cannot be undone. In exchange for access you agree to:

• send alerts only about genuine situations your organisation is responsible for
• send only to recipients who are legitimately on your organisation's lists
• check the generated video before broadcasting it, since the tool assembles clips and cannot judge whether the result says what you meant
• keep your sign-in to yourself, and tell an administrator if it is compromised
• not use SUNO for marketing, political messaging, or anything unrelated to public safety

Testing is expected and welcome, but test broadcasts should go to numbers you control.

What SUNO does and does not guarantee

SUNO assembles alerts from a fixed vocabulary of pre-recorded sign clips. If a sign for something you need does not exist in the library, the tool cannot invent it, and the alert will not contain that information. Requests for new vocabulary go through the onboarding process.

Delivery depends on WhatsApp and on mobile networks. SUNO reports what it is told about each message, but a reported success means the message was accepted for delivery, not that a person has read it. Do not treat SUNO as the only channel for a life-safety warning.

Availability is not guaranteed. The service status link in the footer shows whether SUNO is currently healthy.

Programmatic access

Organisations can generate an API key to integrate SUNO with their own systems. A key carries the same responsibility as a sign-in and the same sending ability, so treat it as a credential: keep it out of shared documents and source control, and revoke it from the developer console if it may have leaked. Request limits apply and vary by organisation.

Access can change

Administrators can adjust or remove access, including the ability to send broadcasts, and ConnectHear can suspend an account or an organisation that is using SUNO outside these terms. Where the situation allows it, you will be told why.

Changes to these terms

These terms change as the tool does. The review date above shows when they were last updated. Continuing to use SUNO after a change means the current version applies.