Privacy

What this covers

SUNO is an operator tool. Staff at disaster-management organisations use it to build emergency alert videos in Pakistani Sign Language and send them to people over WhatsApp. This page describes what SUNO does with data in both directions: the operators who sign in, and the people who receive an alert.

If you sign in to SUNO

Signing in is available through Google only. SUNO does not ask for or store a password. From your Google account it records:

• your account identifier and email address
• your display name, if your Google account provides one
• the organisation you belong to and the level of access you have been given
• which actions you take in the tool, such as generating or sending an alert, with the time taken and whether it succeeded

The activity record holds counts, not content: it stores how many recipients a broadcast had, and how many messages succeeded or failed, but not the recipients themselves.

Your first sign-in creates an account automatically and places it in a default organisation with the narrowest access. An administrator moves it from there.

If you receive an alert

Your phone number reaches SUNO because an operator at an organisation you are registered with entered it, or uploaded a list containing it. SUNO does not collect numbers itself and has no way to add you to a list.

Being direct about retention: your number is not only passed through. SUNO keeps a delivery record for each broadcast, and that record includes the number sent to and whether the message reached it. That is what lets an operator confirm an alert actually went out, which matters during an emergency.

What SUNO does not do with your number:

• it is never used for anything other than sending the alert you were listed for
• it is not sold, rented, or shared for advertising
• it is not combined with data from other sources to build a profile

The alert video itself contains no information about you.

Other services involved

SUNO cannot do its job alone. These services process data on its behalf:

• Google, which provides sign-in, the database, file storage, and the servers SUNO runs on
• WhatsApp, which delivers the alert to your phone, reached through a messaging service operated with Ufone
• a text-to-speech service, which generates the spoken voiceover accompanying the signing
• Google Gemini, used only when an organisation is being set up, to read sample alert wording and work out which templates and sign vocabulary it needs

Recipient phone numbers are shared with the WhatsApp delivery service, because that is how a message is addressed. They are not sent to the text-to-speech or Gemini services, which never see them.

Generated alert videos

Alert videos are assembled from a fixed library of pre-recorded sign clips and stored so they can be reviewed, re-sent, and audited. Links to them are short-lived and tied to the organisation that created the video, so a link seen in one organisation does not open a video belonging to another.

Seeing or removing your data

If you are an operator, the History page shows what your organisation has generated and sent. If you want your account or its records removed, ask your administrator or write to ConnectHear.

If you received an alert and want your number removed from a recipient list, the list belongs to the organisation that sent it, so contact them. ConnectHear can help you identify who that was and can remove delivery records held in SUNO.

Changes to this page

This page describes how SUNO currently handles data. When that handling changes, this page is updated and the review date above changes with it.